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McLeod's chatbot won't replace the dispatcher who saves your load
Another TMS bolts on a virtual assistant, and the pitch is always the same: less clicking, faster answers, happier staff. Fine — voice agents that pull load status or pull up a rate confirmation are genuinely useful plumbing, not hype. But "AI assistant in the TMS" is table stakes now, not a moat; every core system vendor ships one eventually, and… — sources — Story: www.ttnews.com/articles/mcleod-ai-assistant-a… Related: [1] www.freightwaves.com/news/amazon-business-hit… [2] landline.media/house-resolution-aims-to-celeb… [3] www.ttnews.com/articles/families-urge-action-…